Wondering how to get everyone to do the same thing and have it at the right standard?
Some will, some won't but it is easier to improve efficiency and productivity if you have some flexible, standardised procedures.
Having clear guidelines makes it easier for people to do the right thing. People work differently. So, manage - don't micromanage.
Standardized procedures make things easier and more efficient. Without them, things happen ad hoc, but make the procedures too detailed and specific and it is likely that someone, somewhere will try to take a shortcut and quality control could suffer.
To develop appropriate and easy to use procedures and policies, decide what the essential elements of the task and desired outcome are, then develop systems to assist this.
Quick tips
Base your system on what needs to be done (and why).
Learn how the tasks are done - understanding how people do tasks means that you can make sure that people have all the things they need to get the job done.
Provide feedback loops - checking in on task performance and completion means that you can adjust and/or change any procedure and system quickly - so that it stays practical and efficient.
Allow variation and flexibility - everyone works in his or her own way. Letting people do things as they like (within reasonable limits) means they are more likely to enjoy their work and work more efficiently.
Think BIG picture - it is more important that things get done in the right way, rather than they are done in the right way.
Don't try to control EVERY aspect of work.
